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16.01.2021

Customer Care Representative

WENTRUM, ООО
IT-консалтинг / Услуги / Производство оборудования
  • Регион:Киев
Английский (выше среднего)

Wentrum is searching for a Customer Care Representative

Do you know who we are?

Wentrum - a company that provides assistance for students during all steps of their education:

  • 10 years experience mostly on USA, UK markets;
  • 10 000+ partners around the world;
  • >300 orders daily.

What we offer?

  • Comfortable and innovate office (near Pecherskya);
  • Communication with native speakers on daily basis;
  • Paid probation period in office;
  • Ability to choose the working schedule that suits you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00) and use work from home;
  • Ability to raise your fix every 6 months;
  • Additional bonuses for cross-sells and up-sells;
  • Team buildings and corporate parties;
  • Corporate library;
  • Free tea/coffee and cookies/fruits.

Main Responsibilities:

  • Communicating with customers and partners by calls, chats, emails and messages;
  • Promptly process orders, applications and resolve client's requests;
  • Providing feedback on the efficiency of the customer service process;
  • Ensure customer satisfaction and provide professional customer support;
  • No cold calling.

Requirements:

  • Fluent English (B2 is a minimum);
  • Strong desire to work and constantly develop your skills and knowledge;
  • Ability to learn fast;
  • Basic knowledge of MS Office;
  • Being a team player.

If this is all about you, send your CV and be ready to receive an invitation to an interview :)

In the meantime, while you are thinking of submitting a CV or not, check out one of our winter corporate videos in Egypt that can influence your decision: https://www.youtube.com/watch?v=y7mPwEo3C5k

Are you still hesitating? Visit our website: https://wentrum.com/en/, check out our social media channels: https://www.facebook.com/Wentrumcompany/, https://www.instagram.com/thebestbackup/