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Customer care manager

16 000 ₴  
МДНТ45, ТОВ
1 год назад
22 февраля 2023
Киев

MDNT:45 is a global concept clothing brand from Ukraine that provides modern, avant-garde styles for creatives and seekers worldwide. Founded in 2016, the brand aims to emphasize individuality and self-expression through deconstructed, minimalistic designs with cyberpunk and dark fashion elements. 


Driven by the vision of a strong, supportive relationship at the heart of our organization, we began our journey as friends and strive to cultivate this same spirit of camaraderie between our staff and clients. Seeking to build a sense of community through our commitment to service and support, shared values, and dedication to creating unique, quality clothing. Our items are crafted by experienced tailors. Each item is made on-demand, with no stock or waste. 

We bring the vibrant style of parties and festivals into everyday life, encouraging people to showcase their strengths and challenge the typical standards.



Your task will be to develop long-term and quality relationships with our customers from all over the world.

Requirements for our perfect candidate:

  1. Written and spoken English - upper intermediate level or higher.

  2. Experience in customer support or a similar position and/or with Gorgias, Shopify, Etsy would be a major advantage.

  3. Previous experience in Fashion & Apparel industry preferred

  4. Open-hearted people person. S/he quickly understands other people's emotions and can come up with non-standard solutions to accommodate the interests of both client and company. 

  5. Stress-resistant. Can rapidly switch between tasks.

  6. Punctual and reliable

  7. Attentive to details.


Job responsibilities:

  1. Provide quality customer support across all channels (chat, emails, and calls). Ensuring a build of brand trust.

  2. Resolve clients’ complaints, interacting with different teams within the company.

  3. Forward customers' feedback to the company's management, thereby helping to improve client satisfaction.

  4. Perform fluent, confident, and clear communication in English.


Working conditions:

  • 5 shifts per week: either Morning (8:00 - 16:00) or Evening (16:00 - 23:00) shift

  • Stable wage rate

  • Remote work

  • Opportunities for growth



Екатерина

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