Coordinator

New Life Ukraine- which is part of global Network of In Vitro Fertilization clinics and Surrogacy and Egg donor Agencies which currently operate in 9 Countries is pleased to announce the vacancy of Pregnancy Care Coordinator!

New Life - happily announces a vacancy for a position - Pregnancy Care coordinator  of a branch in Ukraine, Kiev.

https://www.newlifeukraine.com/

Main responsibilities:

• Coordinate pregnancy care of Surrogate mothers according to doctor's instructions.
• Take care on Pregnant Surrogates, answer their phone calls, assist them during emergencies, accompany them to the clinic if necessary 
• Update intended parents with regular scans and tests of pregnant Surrogates 
• Show exceptional customer service to intended parents and assist them throughout the entire pregnancy, keep them well informed and sent medical reports after carefully reviewing them first. 
• Update Pregnancy Care module of Intranet System on a weekly / daily basis. 
• Coordinate payments: Prepare invoices according to payment Annex and make sure payments are collected according to set deadlines. 
• Coordinate baby delivery, coordinate maternity hospital Bills. 
• Collect testimonials, google reviews and family photos, video testimonials for marketing purpose (very important). 
• Show exceptional customer service to Surrogate mothers to ensure they are well supported during the pregnancy in spite of their different personalities and characteristic.
• Collect Pregnant Surrogate Mother's Video testimonials once / twice a month. 
• Be open and flexible towards constructive criticism. Be open and constructive towards patient negative feedbacks. 
• Inform Pregnancy and After Birth Care Manager regarding serious and complicated cases immediately and seek her advice for finding the  best solution. 
• Be always ready to run extra miles for patients as well as  for Surrogate mothers. 
• Any other responsibilities assigned by the  Manager. 

Skills/other requirements

• Fluency in English and Russian
• Excellent communication skills, which makes sure patients and surrogates, feel not only guidance but also genuine care, warmth and support.
• High Education in Management, Business Administration, Marketing sales or related field
• Minimum of 3 years’ experience in any related field, preferably in IVF Clinics, Surrogacy Agencies, Sales, Marketing, Management
• Able to travel abroad
• Ability to deal with stress
• Empathetic and flexible personality
• Accuracy and attention to details
• Problem solver, positive minded

Salary and Bonus System:

3 Month Probation: 800 USD Converted to UAH

After 3 Month Probation: 1000 USD Converted to UAH. 

Candidates interested in this position should sent their CV’s in English language, with 

Subject ‘’ Pregnancy Care Coordinator Ukraine “ at : Отправить резюме

Deadline for application 1 September.