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EPAM — вакансия в Junior Service Desk Technician
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Junior Service Desk Technician

EPAM
2 года назад
13 декабря 2021
Львов

Currently, we are looking for a Junior Service Desk Technician for our Lviv office to make the team even stronger.

In this role, you will undertake analysis, diagnosis and resolution of incidents, which may range from straightforward questions to more complicated technical issues using ITIL best practices and a wide range of ticketing tools. The role also involves the initial processing of all types of service requests, proactive communication with business, and knowledge base updates.

REQUIREMENTS

  • Fluent in English (B2+)
  • Excellent verbal and written communication skills
  • Good in e-mail correspondence and phone etiquette
  • Stress-resistance, and ability to handle high volumes of requests
  • Strong problem solving and research skills
  • Outstanding client-facing skills
  • Advanced troubleshooting and multi-tasking skills
  • Ability to work in team and think as a team
  • Ability to stay cool-headed in tough situations
  • Good knowledge in ITIL event and incident management processes
  • Personal skills: motivated, quick learner, organized and responsible

RESPONSIBILITIES

  • Incident recording, classification, initial diagnosis
  • Request resolution or escalation to responsible parties
  • Monitoring the status and progress toward resolution of all open incidents
  • Keeping affected users informed about progress
  • Resolution and recovery of incidents not assigned to resolution groups
  • Resolution confirmation and closure of incidents
  • Detecting potential trends and liaising with problem management where applicable
  • Knowledge Base updates as required

WE OFFER

  • Competitive compensation depending on experience and skills
  • Individual career path                                                             
  • Unlimited access to LinkedIn learning solutions                                    
  • Social package - medical insurance, sports
  • Compensation for sick lists and regular vacations
  • English classes with native speakers (certified English teachers)
  • Flexible work hours

З 1993 EPAM Systems, Inc. (NYSE: EPAM) використовує прогресивний досвід розробки

больше 500  сотрудников

с 1993 года  на рынке

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