Customer support representative

BSG.World is an international mobile virtual network operator and an SMS provider with its own SAAS platform, an automated SMS testing system and 24-hour technical support.

We are looking for Customer support representative

What is important to us:

• work experience in the Support department;
• B2+ level of English;
• experience in working with international clients;
• skills in installing and configuring client application software;
• skills of independent troubleshooting, the ability to troubleshoot;
• independence in work;
• desire to learn and improve your skills;
• Understanding how the API works will be a huge plus;
• Experience in telecom (SMS in particular) will be a plus.

What you have to do:

• providing a high level of customer service;
• providing information and technical support to the company's clients;
• timely processing of requests from clients, prioritization of applications;
• determination and tracking of ways to solve the problem at the request of the client;
• outbound activity for current customers in order to monitor their satisfaction.

What do we offer:

• Stable wages and shift work schedule 3 days from 15-00 to 24-00, weekends from 10-00 to 19-00 ;
• 24 days of paid vacation, plus Ukrainian public holidays;
• Returnable financial help;
• Masseur services;
• English courses. 2 times a week in the office;
• Opportunities to grow;
• Friendly young team;
• Comfortable workplace, new office (near Kontraktova Ploshcha metro station);
• Corporate events;
• Regular business training;
• 3 days off if you need emotional reboot;
• Coffee and snacks in the office.