Customer Support Representative

Attendify is looking for a curious self-starter to join our Support team. As a Customer Support Specialist, you will help our clients succeed by resolving their technical, billing, and product related questions. You will be on the front line helping ensure our customers have a great experience with the platform and gathering their feedback to help improve our product.

RESPONSIBILITIES

• Handle and promptly resolve support requests from clients via chat, email, and phone

• Work effectively with other departments to drive issues to resolution

• Identify support tickets that are sales inquiries and hand them off to the sales team

• Write for and maintain articles in Attendify's Help Center (knowledge base)

• Report on KPIs and provide your insights & recommendations to improve our customer support team and its processes

• Maintain a deep understanding of Attendify's product and the event technology landscape.

REQUIREMENTS

• Strong written and spoken English

• Outstanding communication and interpersonal skills

• Ability to explain complex things in plain language

• Proactive problem-solver mindset and can-do attitude

• Rotating shifts (8am-5pm, 11am-7pm, 1pm-9pm)

• Weekend shift at least once a month (11am-7pm)

• Experience and passion for mobile apps (iOS & Android)

Will be a plus:

• Experience with CRM-tools and customer service software (ex. Salesforce, Groove, Intercom)

• Experience in B2B customer support will be a plus

BENEFITS

• Thousands of world-famous clients will appreciate your work

• Training program and mentorship to shorten your ramp-up time

• Work on a team of equals, we don't waste time on bureaucracy and micromanagement

• Competitive salary & career growth opportunities

• Education: library, courses, conferences, English classes

• Equipment: MacBook Air, monitor, and accessories you might need

• Other benefits: lunches, fruits and medical insurance

• Great office located in central Kyiv

ABOUT US

Attendify is an event technology company. Our core product is a mobile event app used at conferences, exhibitions, corporate meetings and other events.

Attendify in numbers:

• 70+ team members worldwide operating as a united team

• 14K+ events served all time

• 3K+ clients, among them Google, Facebook, Bloomberg, PepsiCo, and UEFA

• Top-5 markets: the US, Canada, UK, Germany, and Australia

Ready to work in an ambitious, fast-paced startup environment? Send us your resume and we'll be in touch.