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ICUC is a leading social media management agency providing: community management, content moderation, social listening services, review management and insights services. We currently have 200+ global and national brands within our portfolio and we've been providing full service 24/7 solutions for our clients for over 16 years.
ICUC is recruiting a dedicated community manager to join the social team within a multinational organization in the regulated industry. The right candidate will help our client through their digital transformation and become a trusted resource for social media best practices and process accuracy with the full back-up of our agency in their corner!
The perfect candidate will be agile, fast thinking and ready to take on a big challenge. We are a fully remote workforce, but this position may require relocation in a covid-free future to join the client at their Europe Hub offices.
Responsibilities
- Supporting with monthly editorial content planning and post scheduling
- Daily monitoring of company's social media accounts through Sprinklr
- Assessing inbound messages and user profiles before engagement
- Drafting responses with the support of a pre-approved response book / other sources
- Collaborating with different functions (Marketing, Communications, Science, HR, Legal) on response approvals and response book update
- Preparing monthly data analysis reports on content and engagement performance
Requirements
- At least 2 years of professional experience in social media management, hands-on with social platforms (Twitter, Facebook, LinkedIn, Instagram, YouTube etc.) natively and through social media management tools such as Hootsuite, Sprinklr, Social Studio, etc.
- Experience with social media analytics and reporting on performance.
- Previous experience in external communications / copywriting
- Degree in Marketing, Communications or related field
- Fluent English and native Ukranian speaker, additional languages are a bonus!
- Familiar with digital marketing tools (Google Suite, CRM, email marketing, online review platforms)
- Reliable high-speed internet with no data restrictions.
- A current PC/laptop (tablets/smartphones are not compatible with our platforms) that can conduct video and audio calls.
Desired skills:
- Advanced Excel user
- Excellent communication and presentation skills (both written and spoken)
- An avid researcher
- Copywriting and an aesthetically inclined eye
- Excellent analytical skills
- Time management and multitasking