CRM Manager

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, when you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions.

The Consumer Group is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver better, science-backed alternatives to millions of adult smokers around the world. It is only by focusing on our strategic priorities and the right organization, fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives, that we will be able to deliver a smoke-free future.

Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through conversion and loyalty. And you can watch your efforts lead to meaningful change in the lives of smokers on their way to better alternatives. You’ll develop your skills; collaborating across functions, markets and regions. If you want to make a life-changing impact on consumers, there’s no better place.

For our Regional Omnichannel Hub team in Kyiv, we are looking for a Digital Marketing Manager.

In this position you will be responsible for maximizing our engagement efforts across all our outbound and inbound communications channels: SMS, Email, Messengers, Websites, Stores, Call Centers, while collaborating with global functions to identify new engagement opportunities to bring to the markets in our region

You will:

• Work closely with EE region and markets with varying CRM knowledge and capabilities to develop quarterly and annual engagement plans to meet commercialization goals
• Develop consumer engagement strategies that, where appropriate, grow our 1st-party database through improved retention or legal age smoker acquisition
• Develop CRM tactical proposals in collaboration with our Global CRM Operations’ team solving business problems in markets on the customer journey across channels – from Acquisition through Retention to Churn/Win-Back – online and offline
• Coordinate the successful delivery of Global CRM campaigns within our Omnichannel Hub to our markets 
• Collaborate actively with other departments on some/all the following: segmentation strategies, timings and content recommendations, and defining customer value propositions 
• Highlight case studies from all markets and regions to support capability owners & global CRM operations
• Provide input on testing and targeting plans
• Maintain a feedback loop to the capability owner & operations team to improve effectiveness & efficiency of the campaigns
• Understand our global and local platform engagement capabilities and make recommendations for enhancements

Our Ideal Candidate

• Typically a senior-level digital marketeer within a Brand or Digital Agency with demonstrated experience managing large-scale consumer engagement programs driving brand loyalty, retention, and acquisition via advocacy
• Proficiency with engagement tools for campaign management, marketing automation, e-commerce, business intelligence, and management of data partnerships
• Passion for using data to develop exceptional consumer centric engagement strategies, able to arrive at key insights and turn these into actions
• Self-starter, able to manage multiple projects, stakeholders, and assignments
• Strong, credible, and confident communicator who builds trust across the organization
• Good analytical and problem-solving capabilities, well-organized, strong attention to detail
• Previous work experience in CRM management within B2C corporate or start-up, developing and/or managing multitouch / omnichannel / online-to-offline campaigns
• University degree in Business Administration/ Marketing
• Information Systems Management, Technology Management or related field a plus
• Fluent English + Russian is preferred

What we offer  

 Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: 

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. 
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. 
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. 
• Take pride in delivering our promise to society: to improve the lives of a billion smokers. 

 PMI is an Equal Opportunity Employer