Senior Technical Support Consultant

3Shape is a Danish hi-tech company that creates 3D-scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia, and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.

Your profile:

• You enjoy assisting customers in their daily work, finding solutions, 
• You thrive in a busy environment where multitasking is sometimes required.
• You are to have full operational command of English, both verbally and in writing.

You should possess the following competencies: 

• Advanced Microsoft Windows knowledge 
• General networking knowledge incl. understanding the concepts of client-server installations 
• Database (MSSQL or other) administration knowledge 
• Customer oriented approach 
• Great analytical abilities and attention to detail, but keeping the big picture in mind
• Ability to work independently with the desire to share knowledge with colleagues 
• Good communicator, asking the right questions and listening also to what is not being said Intercultural competences 
• Fluency in English, both verbally and in writing

Areas of responsibility: 

• Collaboration with other supporters with technical support for TRIOS scanners and software 
• General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up 
• Knowledge transfer 
• Creating and reviewing knowledge base articles and support documentation
• Training – technical training and coaching of colleagues and reseller supporters
• Contributing to 3Shape's business by providing structured feedback to Product Management and R&D

We offer: 

• Participation in producing market-leading technology products for customers around the world 
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• Occasional business trips to Western Europe 
• Competitive salary level 
• Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
• 39 working hours per week within flexible time-frame from 8:00 till 20:00 
• Possibility of partially remote work
• A parking lot with free spaces for employees
• A healthy work-life balance 
• Annual paid vacation (24 working days)
• Paid sick leaves and a child sick leaves
• Maternity and paternity leaves
• Medical insurance (incl. massage in the office).
• Compensation of lunches
• Regular company events
• Opportunity to become a part of the success that 3Shape has created over the past 20 years  

We will be glad to welcome you in our team! 

For more information, visit our web-site: www.3shape.com or contact HR department via e-mail Отправить резюме . 

You can follow us on social media:

https://www.facebook.com/Lifeat3shape/ 

https://www.facebook.com/3Shape/

https://www.linkedin.com/company/3shape/

https://www.instagram.com/3shape/?hl=uk

https://www.youtube.com/user/3shape