6 дней назад - 19.10.2021

Senior Technical Support Consultant

3Shape Ukraine

Адрес: Киев, Польова 21, Политехнический институт
Контакт: Anastasiia

Your profile: You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing.

You should possess the following competencies:

- Advanced Microsoft Windows knowledge

- General networking knowledge incl. understanding the concepts of client-server installations

- Database (MSSQL or other) administration knowledge

- Customer oriented approach

- Great analytical abilities and attention to detail, but keeping the big picture in mind

- Ability to work independently with the desire to share knowledge with colleagues

- Good communicator, asking the right questions and listening also to what is not being said Intercultural competences

- Fluency in English, both verbally and in writing

Areas of responsibility:

- Collaboration with other supporters with technical support for TRIOS scanners and software

- General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up

- Knowledge transfer

– Creating and reviewing knowledge base articles and support documentation

- Training – technical training and coaching of colleagues and reseller supporters

- Contributing to 3Shape's business by providing structured feedback to Product Management and R&D

We offer:

- Participation in producing market-leading technology products for customers around the world

- Work in a unique professional, friendly and supportive environment

- Constant professional growth and development

- Occasional business trips to Western Europe

- Competitive salary level

- Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”

- 39 working hours per week within flexible time-frame from 8:00 till 20:00

- Possibility of partially remote work

- A parking lot with free spaces for employees

- A healthy work-life balance

- Annual paid vacation (24 working days)

- Paid sick leaves and a child sick leaves

- Maternity and paternity leaves

- Medical insurance (incl. massage in the office)

- Compensation of lunches

- Regular company events

- Opportunity to become a part of the success that 3Shape has created over the past 20 years

We will be glad to welcome you in our team!

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