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Senior HelpDesk Specialist / Team Lead

3Shape Ukraine
IT-software Manufacturing

    3Shape A/S is a Danish hi-tech company specializing in the production and development of3D solutions (3D scanners and 3D software) for industrial and healthcare applications, such as hearing and dental aid production, where we have a global leading position.


    Two graduate students founded 3Shape in the year 2000, and today the company's fast-growing team of 1600+ employees in 20 offices worldwide (Denmark, Germany, Poland, Ukraine, USA etc.) is serving customers in over 100 countries.


    We are looking for an experienced Senior HelpDesk Specialist / Team Lead to work in our Kyiv office.



    • Set up equipment for employee use, performing proper installation of operating systems, and appropriate software
    • Provide technical assistance and support for issues related to operating systems, applications and hardware
    • Access rights and permissions management
    • Users/Objects management in Active Directory and Exchange
    • Co-operating with suppliers and keeping IT stock in order
    • Working with assets evidence and keeping it up to date
    • Supervision of local IT HelpDesk queue and taking care of proper tickets processing according to existing procedures
    • Handling of escalated tickets
    • Coordination of local IT HelpDesk Team


    We require:

    • Wide technical knowledge especially MS Windows systems related allowing you to fluently support end users with their daily problems
    • Basic knowledge about LANs and connectivity issues troubleshooting methods
    • Knowledge about Active Directory service giving you fluency in managing user accounts and security groups.
    • English: at least B2 (Common European Framework of Reference)
    • Min. 5 Years of experience in IT department
    • Positive attitude
    • Work ethic
    • Leadership skills


    We offer:

    • Participation in producing market-leading technology products for customers around the world
    • Work in a unique professional, friendly and supportive environment
    • Constant professional growth and development
    • Occasional business trips to Western Europe
    • Competitive salary level
    • Good working conditions in a comfortable office (not open space!) near National Technical University "KPI"
    • 39 working hours per week within flexible time-frame from 8:00 till 20:00
    • Possibility of partially remote work
    • A parking lot with free spaces for employees
    • A healthy work-life balance
    • Annual paid vacation (24 working days)
    • Paid sick leaves and a child sick leaves
    • Maternity and paternity leaves
    • Medical insurance (incl. massage in the office).
    • - English classes with a native speaker
    • Compensation of lunches
    • Regular company events
    • Opportunity to become a part of the success that 3Shape has created over the past 20 years


    We will be glad to welcome you in our team!

    For more information, visit our web-site: www.3shape.com or contact HR department via e-mail [адрес скрыт] or by phone +380 44 206-11-23.

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