Tech Support Engineer (L2) / Junior DevOps Engineer

What to do:
— Ensure efficiency and stability of systems
— participate in the optimization system
— promptly respond to IT incidents
— installation of updates, monitoring of software complexes
— monitoring and alerting at infrastructure and business metrics level to react quickly and prevent issues for end users
— handling issue tickets from L1
— deep diagnostics of the issue with monitoring, logging and tracing tools
— classification of the issue on infrustructure and business classes
— resolving typical issues with procedures and tools described in workbook
— closing issue ticket for resolved issues setting root cause for future analysis
— quick forwarding of unresolved issues on appropriate L3 specialist
— growing workbook for typical issues at L1 level to detect/handle issues better in the future

What we offer:
— become a part of professional and successful team
— involvement in challenging, large-scale and diverse projects
— knowledge sharing with colleagues from abroad (strong HR community of 14 Raiffeisen Group banks)
— competitive salary and benefits (health insurance / gym)
— internal company events and involvement into social projects

 What we need:
— Knowledge of banking processes and technologiesgood technical background
— high level understanding how cloud infrastructure works
— high level understanding how distributed systems work
— SQL knowledge
— Linux console usage
— strong problem solving mindset
— Version Control Systems: GitLab
— CI Orchestration: Jenkins
— Operation Systems: Linux (CenOS\RedHat), Windows (basic)
— Artifacts Storage: Nexus
— Virtualization/Containerization: Kubernetes (nice to have), Docker (create — - Dockerfile, analyse created docker-containers and improve their work)
— BPMN (nice to have): Camunda
— Security: Vault
— Monitoring & logging: ELK stack, Zabbix, Graphana, Kibana
— Bug Tracking System: Jira
— Quality focus, willing to drive improvement of the automated testing pipeline

Become a part of our success story!

#Райфзнамикращі