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2 недели назад - 14.07.2021

Customer Support Specialist (Remote|Night&Evening&Day Shifts)

HELPO

Адрес: Киев
Контакт: Anna Roshchyk

We are looking for a Customer Support Specialist who is great at problem-solving, while maintaining a human approach to customer support.

The projects we work on are the world’s #1 mobile and web products in the Health & Fitness and Edutainment categories.


Your responsibilities:

  • Handle customers’ product-related questions or technical issues via email and online chats
  • Provide feedback on App Store and Google Play
  • Guide customers through the products’ features, providing effective solutions based on their requests and needs
  • Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
  • Conduct customer interviews
  • Update the customer support knowledge base


Your professional qualities:

  • Fluent written and spoken English
  • Ability to tailor communication tone and strategy to specific situations
  • Understanding of bug and feature request tracking & reporting procedures


Would be a plus:

  • Fluent in a 2nd language
  • Experience with Zendesk, Intercom, Jira, or other customer service software
  • Experience in a similar position


We’re a perfect match if you are:

  • Attentive to details
  • Tech-savvy
  • Used to working in a fast-paced environment


Available shift options:

Day shifts:

  • Wed - Sun, 14:00 - 22:00
  • Wed - Sun, 09:00 - 17:00
  • Sat - Wed, 14:00 - 22:00
  • Sat - Wed, 09:00 - 17:00
  • Tue - Sat, 14:00 - 22:00
  • Tue - Sat, 09:00 - 17:00


Night shifts:

  • Wed - Sun, 22:00 - 06:00
  • Mon - Fri, 01:00 - 09:00


What we offer:

  • 100% remote work: work from anywhere, so you don’t have to spend time on a long commute
  • Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
  • Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
  • Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
  • Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
  • Competitive compensation

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