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19.01.2021

Customer Relations Coordinator

EBA
Услуги для населения - другое

    Customer Relations Coordinator

    We are looking for a Customer Relations Coordinator who can help maintain and develop relations with current clients, and assist in bringing new clients on-board. The Customer Relations Coordinator will help our clients to better understand the full potential of our products and act as a connector between the client and the customer service.

    Duties:

    • Maintaining a long-term relationship with current clients to meet their business needs

    • Provide regular updates to clients on the EBA services and instruments that directly affect each client

    • Develop open and effective channels of communication with each client and thus enable other departments benefit from the communication as well

    Responsibilities:

    • Build relationships with key employees among member-companies

    • Expand the relationships with existing clients by continuously proposing solutions that meet their objectives

    • Schedule regular meetings with clients to ensure they are satisfied

    • Study competition to find new ways to retain clients

    • Serve as the link of communication between key clients and internal teams

    • Continuously update Client's data regarding their needs

    Requirements:

    • Proven experience as a Customer Relations Coordinator

    • Proven track record of meeting and exceeding targets

    • Background in customer service; knowledge in sector of activity is a plus

    • A customer-oriented attitude

    • Excellent communication and negotiation skills

    • Problem-solving aptitude

    • Ability to work well with a team

    • Upper-Intermediate English (both spoken and written)

    We offer:

    - Official employment

    - Competitive salary

    - Great team and friendly environment

    - Paid vacations, holidays, sick leave

    - Medical Insurance

    - Individual development plan