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2 дня назад - 14.09.2021

Customer Support Specialist (Chinese & English)

CodeGym

Адрес: Киев, Красиловская, Голосеевский, Голосеевская
Контакт: Ольга

Are you interested in IT, love and know how to communicate with people?

Are you stress-resilient and can correctly formulate your thoughts in writing? Can you reconcile two football fans who support different teams during a decisive match?

Join the CodeGym team! We are looking for a support specialist for our office in Kyiv!

Requirements

  • Literate spelling;
  • Knowledge of Chinese at Level B2+ (Upper Intermediate-Advanced);
  • Knowledge of English at Level B2+ (Upper Intermediate-Advanced);
  • Experience in the field of customer/client support;
  • Punctuality and responsible attitude to work;
  • High communication skills, non-confrontational personality;
  • Ability to communicate with strangers in a polite and friendly manner;
  • Resilience to stress and ability to work in a team;
  • Active user of social networks;
  • Experience in sales will be a plus;
  • Experience with any programming language — not mandatory, but will be plus

Responsibilities

  • High-quality and prompt assistance for CodeGym users (English/Chinese);
  • Technical customer support by email and online chat;
  • Moderation of social network groups and internal network pages;
  • Active management of user issue life cycle (from the initial inquiry to its resolution);
  • Help customers with information on paid subscriptions.

Working conditions

  • Excellent opportunity for self-development and professional growth;
  • Competent management and interesting tasks;
  • Comfortable office (leisure zone, library, kitchen, tea, coffee, fruits and biscuits);
  • Convenient office location near the Goloseevska metro station;
  • Work schedule: 8-hour working day, 5/2, with a possible shift of the working week;
  • Paid leave (20 working days), paid sick leave, medical insurance;
  • Friendly team of professionals;
  • Teambuildings, corporate events, training at the expense of the company

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