Customer Service Specialist

We are now looking for a Customer Service Specialist to join our proactive team, which is based in Kyiv, Ukraine. Together we're aiming at providing first-class service to the company's customers in terms of order processing and delivery of goods in accordance with the established rules and policies of the company.

Your main tasks: 

• Processing orders from customers in accordance with payment terms, prices, delivery terms and shipping warehouse; preparation, distribution of proforma invoices and specifications.
• Organization of delivery of goods to the customer's warehouse: formation of orders taking into account the selected delivery method, the characteristics of the product, the type of vehicle and the schedule of the customer's warehouse, coordination of shipments, documents registration.
• Consulting clients on goods, working conditions, availability and arrivals of goods, warehouse operation procedures, order formation, filing and consideration of claims, etc.
• Control over the correctness of the use of price lists in the system in cases of their changes.
• Processing of discounts (promotions) according to the rules of the company.
• Participation in projects to optimize work and improve service to the company's clients.

Qualifications:

• Higher education (preferably in Finance, Economic or Logistics).
• 2-3 years of experience in Supply Chains areas (Customer Services would be an advantage).
• Good knowledge of MS Office (Excel is a must).
• Knowledge of any ERP system (SAP would be an advantage).
• Developed communication skills, customer-oriented approach.
• Required languages: native Ukrainian, upper-intermediate English.

Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com