Customer Support Representative

Телекоммуникации / Связь
Работа в Customer Support Representative
полная занятость
Английский (свободно)

Описание вакансии

We are DNA325 HR & Business Development Consulting agency helping international companies to create professional and productive teams in Ukraine.


We are happy to share a great job opportunity from US based fast growing Telecommunications & IT company Nextiva with you.


Nextiva is about 400 people up to now, among them 50 employees working in Ukrainian office, Kiev. Their headquarters is based at Scottsdale, Arizona. Company was voted as a "Top Company to Work for in Arizona" from 2011 till 2015 by Phoenix Business Journal and voted as a "Best Place to Work" from 2014 till 2015 by Deloitte's Tech Fast 500 List. Here is their official website: https://www.nextiva.com.


Now they're expanding their Customer Support Team in Ukraine.


Main responsibilities of a Tech Support Specialist are:

  • assisting new customers with initial set up of their phone system accounts;
  • configuring Nextiva's unified communications product features;
  • critically think through and troubleshoot customers' technical issues;
  • provide each customer with an "Amazing Service" experience through phone, email and online chat within a timely manner;
  • notate tickets thoroughly and properly in Nextiva's CRM;
  • maintain, organize and complete all tickets in the Technical Support Callback queue daily;
  • work to meet and exceed a set of daily metrics;
  • manage difficult customer interactions.


2 shifts offered (2pm - 10pm / 8pm - 4am). There will be a mix of shifts to allow for change in schedule. Initial training will be 3-4 weeks from 9am-5pm, Monday-Friday.


Company offers:

  • competitive salary level;

  • comfortable work environment in A-class business center;

  • friendly team;

  • medical insurance;

  • English lessons included in workflow twice a week;

  • possibility of business trips to the USA.


So, if you're interested in growing in Telecom/IT industry, have an experience working as Customer Support Manager, have fluent English (minimum accent if possible), ready to learn fast, send us your CV.



Контактное лицо: Олег

Компания проверена по коду регистрации в Гос. реестре, все вакансии этой компании актуальны и проверены.

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